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Refund Policy – fns Home Store
At fns Home Store, we prioritize craftsmanship, transparency, and client satisfaction. Our refund policy is designed to protect your investment while honoring the bespoke nature of our products
1. Eligibility
- Refunds are issued only for items that arrive damaged, defective, or materially different from the approved specifications
- Custom-made pieces are non-refundable unless a manufacturing fault is verified
- All orders are dispatched only after written approval from the client confirming final specifications
2. Request Process
- Submit a refund request within 3 calendar days of receiving your order
- Include clear photographs, order details, and a description of the issue
- Our team will review and respond within 5 business days
3. Resolution
- If approved, refunds are processed within 7 business days via the original payment method
- In cases of partial refund, details will be communicated transparently
- Shipping fees are non-refundable unless the error is on our part